The operating system for modern UK law firms.
Enquiries, clients, cases, documents, deadlines, secure messaging and billing — one platform engineered around confidentiality, permission control and a complete audit trail.
Built for firms of every size
From a single solicitor to a multi-office practice.
A real look inside Fitzentic.
Not mock-ups — these are live screens from the platform. Click through the firm's day-to-day.
Every matter in one place
Status, owner, supervisor, tasks, deadlines, documents and a full timeline — from intake to archive.
- Eight-stage status workflow
- Risk level & supervisor review
- Complete matter timeline
Clients see only their case
A calm, branded portal where each client sees only their own matter, messages, documents and invoices.
- Strict need-to-know visibility
- Secure messaging & documents
- Pay invoices online
Request, scan, review, approve
Collect documents with signed, expiring links — virus-scanned and tracked through every status.
- Signed, expiring upload links
- Virus scan on every file
- Request → review → approve
Never miss a key date
A firm-wide key-date & limitation diary with priorities, reminders and supervisor escalation.
- Priorities & key-date diary
- Automatic reminders
- Supervisor escalation
Fees, invoices, client money
Agree a fee per case, record payments and keep office and client money cleanly separate.
- Fee per case
- Office vs client money
- Invoices with your VAT & identity
Everything connects back to the case.
From first enquiry to closed-and-archived file — managed in one secure system, with the matter at the centre.
Case & matter management
Every matter carries its own status, owner, supervisor, tasks, deadlines, documents, messages and a full timeline. Draft → Open → Active → Review → Submitted → Completed → Closed → Archived.
Secure client portal
Clients follow their matter, upload documents and pay invoices online — internal notes never leak.
Team collaboration
Open matters as a team with roles — and pull a colleague in with one-click “ask for help”.
Tasks & deadline diary
A firm-wide key-date & limitation diary with reminders and supervisor escalation.
Billing & payments
Fee → invoice automatically. Clients pay by card or verified bank transfer; office vs client money stays separate.
Document management
Request, receive, virus-scan, review and approve — with signed, expiring links.
Accounting, VAT & tax — built for UK law firms
The full 9-box VAT return on cash or accrual, an expense ledger with input-VAT reclaim, credit notes that reverse VAT correctly, a tax summary for your entity, and Xero sync. Client money and true disbursements handled the way HMRC expects.
From enquiry to archive — nothing falls through.
Every step has a status, an owner, a notification and an audit record.
Enquiry
Website form, call or email becomes a tracked lead.
Conflict & intake
Conflict check, statement, client care & AML.
Onboard
Convert to client, invite to the secure portal.
Casework
Tasks, documents, deadlines, supervisor QA.
Billing & VAT
Fee → invoice, clients pay online, VAT return ready.
Close & archive
Outcome recorded, file closed, retained safely.
Every practice area is a smart template — not hard-coded software.
Each service ships with its own intake questions, document checklist, default tasks, deadlines and outcomes. Add a new area in minutes — no rebuild.
Confidentiality isn’t a feature. It’s the foundation.
Law firms hold their clients’ most sensitive information. Fitzentic is engineered for it — aligned with SRA confidentiality duties, UK GDPR and NCSC guidance for the legal sector.
Tenant isolation
Each firm’s data is walled off at the database level. One firm can never see another’s.
Granular permissions
A full permission matrix — view, create, edit, approve, export — per area, per role.
Encrypted & UK-hosted
Encrypted in transit and at rest, hosted in the UK with clear data residency.
Append-only audit
Every important action logged for accountability and regulator-ready history.
Replace the spreadsheet sprawl.
Most firms run on a patchwork of email, shared drives, paper diaries and disconnected tools. Fitzentic brings it into one secure system.
The old way
- Cases tracked in spreadsheets and inboxes
- Documents emailed back and forth, unscanned
- Key dates in someone’s head or a paper diary
- No record of who saw or changed what
- Clients chase you for updates by phone
With Fitzentic
- Every matter in one structured workspace
- Documents requested, scanned and approved in-app
- A firm-wide key-date diary with reminders
- Append-only audit of every important action
- Clients self-serve in a secure portal
Works with the tools firms already use.
Card payments are live today. More connections are on the roadmap — tell us what your firm needs.
Card payments
LiveClients pay invoices online via secure hosted checkout — or by verified bank transfer.
Xero
LiveConnect your Xero organisation and push invoices straight into the firm’s accounts.
Companies House
LiveLive UK company search — registered details, directors & PSCs for onboarding, KYC and conflict checks.
Calendar sync
LiveSubscribe your appointments & key dates to Google, Outlook or Apple Calendar.
E-signature
LiveClients sign engagement letters in the portal — with an evidentiary certificate.
Send and log client correspondence against the matter.
Built for every role in the firm.
From the managing partner to reception — everyone gets exactly the view and the permissions their job needs.
Owner / Managing Partner
See the whole firm at a glance — caseload, billing, risk and team performance in one dashboard.
Practice Manager
Run intake, onboarding and compliance, and keep every matter moving with full oversight.
Supervisor
Review and approve work, watch key dates, and escalate before anything is missed.
Fee-earner
Everything for your matters — tasks, documents, messages and deadlines — in one place.
Reception
Capture enquiries, book appointments and convert leads without touching confidential files.
Accounts
Raise invoices, record payments and keep office and client money cleanly separated.
Finally, one place where the whole firm runs — enquiries, cases, documents and deadlines — without anything slipping between systems.
Designed with practice managers, supervisors and fee-earners across UK firms.
Plans that grow with your firm.
Start with a free trial. No card required.
Lite
Solo & small firms
1 branch · 3 staff
- 1 branch
- Up to 3 staff
- Core case management
- Client portal
- Document collection
Pro
Growing practices
5 branches · 25 staff
- Everything in Lite
- 5 branches
- Up to 25 staff
- Departments & supervisors
- Compliance toolkit
Enterprise
Multi-office firms
20 branches · unlimited
- Everything in Pro
- 20 branches
- Unlimited staff
- Dedicated database option
- Priority support
Every plan includes
Security & compliance is the same for every firm — never an upsell.
Good to know.
Yes — it’s built around UK practice: SRA transparency, confidentiality duties, UK GDPR and NCSC guidance, with UK data residency.
Every firm is a separate tenant, walled off at the database level. Enterprise firms can be promoted to a fully dedicated database.
We ship 25+ practice-area templates, and because each area is a smart template, new ones can be added without rebuilding the system.
Agree a fee per case and record payments manually — keeping office and client money separate. Online card payments are on the roadmap.
Data is encrypted in transit and at rest, access is permission-controlled, and every important action is captured in an append-only audit log.
See Fitzentic run your firm.
Book a 30-minute walkthrough, or start a free trial and explore it yourself.